MONDAY MENTAL PROTEIN: Are You Your Own Enemy?

Let’s talk truth…governments around the world are weak, economists forecasts for the world’s economy is bleak, employment numbers are up and many are cowering in fear, surrendering to the status quo, adopting the excuses of the media and the masses.

Now let me flip the coin on you…governments are still collecting billions in taxes, economies (personal and business) are growing, companies are minting dollars and many are taking advantage and are rising above the dictates of mass hysteria and media gloom.

The old adage; “is the glass half full or half empty”.  Yes it’s all perspective.  How do you see it?  Is it a problem or do you see the opportunity?  You can hide behind excuses or you can rise to action.  Even in the world’s most depressed economies there are new millionaire and billionaire debutants.  How do you explain that?  Well, simply it means those people are dictating their own reality.  The refuse to subscribe to the opinions of others, for factually is the glass half empty or half full is really just an opinion, reflecting your reality.

You must ask, are you your own enemy, holding yourself back on the accounts of others…forcing their reality upon you?  Reality is a choice.  Winners are creating their own reality perpetually.  They see the way around, through, over and under the “problem”, for they see them as opportunities.  They are willing to do what others are not willing to do, because everyone else only sees the pain.  Winners only see the gain which they are willing to pay for with effort.

The next time you choose your reality ask yourself?  Am I a victim of my own reality?  Or am I championing my cause, from the front, creating a reality that serves my success?  Are you getting down and dirty where others want to keep their hands clean?  By making more calls, investing in your networks, growing your skills and pushing harder while others are retreating, you are are sure to dominate the future.  If you fall asleep at the wheel, surely you can’t win the race.  So wake up and get committed, creating a reality that sees you and your team mount the summit of success.

Stop being your own enemy.  Commit to never becoming a victim of your own dogma.  Rather champion your reality and make it happen.

For more and to Book Vinesh Maharaj to speak at your next Conference, Team Building or Staff Meeting contact us today:

vinesh@vineshmaharaj.com

+27 84 990 1539

VINESH MAHARAJ

Sales Trainer I Motivational Speaker I Johannesburg, South Africa

MONDAY MENTAL PROTEIN: DISSONANCE

Often times you may find yourself wondering, even feeling highly frustrated, with little or no room, options or opportunities to maneuver in securing the much coveted prize…Your personal or professional success.  

This feeling of total dissatisfaction or frustration with the status quo is referred to as dissonance.

The dictionary defines DISSONANCE as:

“A lack of harmony among musical notes” AND “A lack of agreement or harmony between people or things”.  

In our development, dissonance is the incongruence with our potential and our results.

Why is dissonance so important you may ask?  Well, simply put it’s the precursor to all greatness.  Many of man’s greatest discoveries were based on massive dissonance.  Our frustration with the cold and the inability to cook, led to the discovery of fire by primitive man.  The frustration with having to replace lamps with oil or gas led to the discovery of electricity.  The frustration with snail mail led to the discovery and creation of email.  The frustration of the encyclopedia led to the discovery and creation of Google.  So clearly dissonance played a great role in all the greatest creations, innovations and discoveries  that have taken man from the dark age into the current age.  Dissonance makes you move in the direction of your goals.

Dissonance is the driving factor across all disciplines:

The golfer who wants to improve his handicap.

The athlete who wants to improve her time.

The businessman wants to improve his bottom-line…

They’re all driven by their unhappiness with the status quo to improve, better and achieve up to their potential.

As you go along your business today reflect on all the matters that are close to your heart and ask yourself do you have a high enough degree of frustration to want to make lasting and meaningful change?

Here is how to use your dissonance in the direction of your goals…

1. Learn from nature – Go to the soil with your seed, not with your need.  Everyone wants and needs a shopping list, but how many plant seeds for future needs?
2. Sow more than you reap – Stop asking, whats in it for me.
3. Translate your wisdom into action – Knowing is not enough, doing is not enough.  Heart and mind union causes results, so know more, do more and achieve more.
4. Nurture and guard your “garden” – don’t let the mad elephant into the room.  It will destroy you and your harvest.

For more on your Business Development, Sales Conference, Sales Training and Sales Coaching needs, contact me for a free 30 minute consultation to help you and your organization fulfill its goals and objectives. I welcome hearing from you.

Keep smiling, keep shining!!!

My name is Vinesh Maharaj and I’m your coach and partner in success…

Mobile: + 27 84 990 1539

Email: vinesh@vineshmaharaj.com

ENTREPRENEURS MOTIVATIONAL QUOTE

“If you are not taking care of your customer, your competitor will”

Bob Hooey

VINESH MAHARAJ

http://www.vineshmaharaj.com

CRUSH YOUR OBSTACLES

“Obstacles cannot crush me.  Every obstacle yields to stern resolve.  He who is fixed to a star does not change his mind”

– Leonardo Da Vinci

Like, Comment & Share if you are committed to crushing your obstacles…

Vinesh Maharaj

http://www.vineshmaharaj.com

The Top 10 Customer Service Traits for Customer Excellence

Service in itself is a glorious act of kindness.  Mother Theresa, Mahatma Gandhi, Nelson Mandela, Florence Nightingale etc have served tirelessly and inspired greatness.  They have served with heart and mind, expecting no reward or recognition for themselves.

Today I want to share with you the characteristics of the greatest “servants” of all time.

The Top 10 Customer Service Traits for Customer Excellence

Patience:  “Infinite patience yields immediate results”.  Theirs was a service over a lifetime.  Their resounding success will outlast you and I.

Commitment:  They do whatever it takes!  Even at the expense of imprisonment or death, you cant question their commitment.

Positive:  Even in the face of massive daily adversity, they are positively expectant.

Lead by Example:  They are doers, on the front lines.  They walk the talk.

Tenacity:  They stay the course, setback after setback.

Resourceful:  With very little but an idea to make the world a better place, they shift beliefs, attitudes and command your attention.

Righteous:  They are always serving a higher good for all.

Focused:  They don’t  get distracted by the next best thing.  They micro-focus on getting results.

Inspirational:  They inspire action among their followers locally but they leave an inspired legacy globally.

Integrity:  They are consistent at honesty and forth-righteousness.  They do the right thing!

Study and adopt these into your life.  As an employer or employee they are applicable anywhere, anytime and in every situation.  The next time you are in front of your customer measure yourself against this.  Serve their needs with these and watch your loyal customer base grow.  People will call in your office only wanting to speak to you because you get them and their needs.  You solve their problems with heart and mind.  You are living the values of customer excellence. Your every interaction leaves the customer committed to buying from you, recommending you and singing your company’s glories at every opportunity.

At the VINESH MAHARAJ – CUSTOMER EXCELLENCE PROGRAM – 2014, we unpack ALL the traits for Customer Excellence.  This flagship program is a game changer and has become synonymous with results achievement.    Get more details for you and your company by contacting me.  Go on and create excellence among your customers.

I’m your coach and partner in success…

Vinesh Maharaj

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Vinesh Maharaj, is a dynamic Sales Conference Speaker, Sales training specialist and Motivational speaker. His practical, effective and easy to apply methods provide immediate results. He is inspired by your Sales, Personal and Professional Mastery, Customer Excellence and Effective Leadership and is guaranteed to challenge you to your destined greatness.

Contact Vinesh Maharaj and get tangible value for you and your organization:

Mobile: + 27 84 990 1539

Fax: +27 86 402 0477

Email: vineshmaharaj@no-excuses.co.za

Vinesh Maharaj

I’m your coach and partner in success…

STOP HEMORRHAGING – Customer Excellence

Are you not amazed with everyday customer service failures?  Or have you become immune to them accepting them as the norm?  These daily acts of inferior customer care, are loosing company’s billions of dollars annually.  They are hemorrhaging customers.

With the cost and time invested in creating new customers you certainly wont want to loose your investment.  So sharpen up in your customer care and stem the out flows.

Here are some ideas to help you:

1. Hire the right fit – You cant hire people who don’t care.
2. Train your people in customer excellence – Let your training be world class.  Anything less is wasteful.
3. Ensure that your customer care processes are expedient
4. Product specialists – Ensure that every staff member who is client facing knows the product to the point of being able to perform “open heart surgery” in her sleep because she knows her product so well.
5. Incentivize excellence – Catch your staff dazzling your customers and make a noise about about it.  Offer them time off, or a “Star Award Trophy”, or tickets to the next live concert in town etc.
6. Say “Thank You” – Send a physical personalized “thank you” note to your customers by snail mail after the call or inquiry.  It goes a long way…
7. Time is money – So drop everything else and fix it…NOW.  It does wonders for your business credibility, it reduces call backs and it becomes a pleasant, easy win as opposed to a long drawn out problem.
8. Observe trends and fix your blockages – Business processes can sometimes be disabling to customer delivery where stalling or errors occur.  Stop to fix them.
9. Reporting – Keep tracking your progress to the goal – less calls in, means less cost to you and more satisfied customers.
10. Keep improving – commit to keeping your customers, whatever it takes.

As a consumer we are quick to complain.  I challenge you to be quicker to compliment.  When you are blown away by awesome, inspired customer services, tell someone.  Start with the person, then their manager, go home and tell your friends and family, write on your blog etc.  This act as insignificant as it seems can become a cultural penetration and shift…that mediocre is nothing, exceptional is everything.

I’m your coach and partner in success

Vinesh Maharaj

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KEEP GOING, KEEP GROWING – Customer Service Ethos

Great company’s have it figured out. They get that customer centricity is everything.  The greatest gadgets, automobiles and other consumer goods are really nothing unless backed by a solid customer service ethos.  Those who master this, get phenomenal results because the union of product/service and customer, is where magic begins.

This magic unfolds when its backed up with inspired, world class customer service ethos.  The ripple effect of one happy customer is that he tells his friends and family, just  how impressed, blown away and refreshing the whole experience was…from start to end with company A.  Contrast this with the unhappy customer who tells EVERYONE he knows just how tragic company B’s customer service is and warned you NEVER to buy from them or suffer the same excruciating painful, heartless service.

Of course we all want to be company A but they are like hens teeth, few and far between.  What we can learn from company A is their customer care attitude.  Just like company B they get their fair share of disgruntled clients, however they know how to turn them around from a positive to a negative.  They get that clients are not just “sales” or “numbers” but they’re people who have needs both tangible and intangible.  They leave the customer feeling; “WE, try our darndest”.

An ethos or culture, can make or break a business.  Its a measure of how you treat your customers.  Its the barometer of how you handle problems.  Its how you communicate to your most prized clients.  Its how you resolve customer conflicts. Let your customer service be groundbreaking.  Anything less will make you Brand B.

Here are 10 habits to master in creating a winning customer service ethos:

1. Treat every client respectfully at all times, even when they lose the plot…
2. Show customers you care
3. Commit to resolve the matter promptly
4. Under promise & Over deliver
5. Take every action to get sterling results for your customer
6. Communicate the expected outcomes and timelines to your customer
7. Feedback to your clients
8. Be consistently amazing 
9. Do a post mortem of the query
10. Take action to stop bleeding out the same query repeatedly

REMEMBER that if you and your company is not taking care of your customers, your competition sure will.  When you treat your customer so well, they are bound to you for they know, the market can’t come close to your ethos of customer care.  “If you do build a great experience, customers tell each other about that. Word of mouth is very powerful…” Jeff Bezos, CEO Amazon.com

My challenge to you is to put the care back into customer care.  Show up on your next call with your customers.  Be there in mind, body and spirit.  Show conviction.  Create opportunities to have them keep coming back.  Dazzle on and re-write the laws of customer service by leading by example.

Keep going, keep growing…

I’m your coach & partner in success

Vinesh Maharaj

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